The Revolution in Post-Pandemic Airport Amenities
Explore the reality of experience-based competition for Airport Passengers.
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Learn how airports are using experience-based amenities to garner passenger loyalty.
To better understand views on customer experience, technology and where to allocate funding, Electrosonic commissioned a third-party research firm to interview 50 airport development executives. Hear what they have to say in this benchmark report.
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Key Takeaways
94% of responding airports are planning for traveler self-service options such as automated boarding, passport verification and interactive signage.
82% of airport authorities are implementing or considering interactive retail partnerships with brands.
84% of responding airports are considering next-generation interactive signage.
68% of airport development officers believe experiential technology is the key to improving guest satisfaction.