The Rise of ‘Total Experience’ within the Hospitality Industry

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How hospitality giants are using technology to meet a surge in visitors.

Understand the trends and changes shaping demand within the hospitality industry in light of shifting guest expectations. 

This 'Issue Brief' brings together research and viewpoints from industry commentators to explain the total experience to meet guests needs, including:

  • The factors influencing the shift in guest expectations for in-person experiences.
  • The vital role commercial AV systems and experiential technology plays in meeting guests’ changing expectations.
  • Practical recommendations for creating a ‘Total Hospitality Experience’ through applications of creative audio visual design and integration. 

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