Understanding the Technology Platforms that Enable a Better Guest Experience

Every great technology enabled experience needs a strong platform from which to run. 

To deliver unforgettable in-person and digital experiences in casinos, resorts, hotels and attractions you need a platform capable of bringing together disparate technologies, endpoints, content and media while providing resilient scalable service.

This 'Issue Brief' brings together research and viewpoints from industry commentators to explain:

• What a technology platform means in the context of the hospitality industry.
• Why changing guest expectations make a robust, scalable technology platform essential.
• Practical recommendations on how to develop and implement an effective technology platform. 

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